T & C's + Delivery
Alpha Domus Limited, a New Zealand Company, is the holder of an "Off Licence" as defined in the Sale of Liquor Act and is legally authorised to sell and deliver wine by website and mail order.
By purchasing products via the Alpha Domus website you agree to and are bound by the Terms and Conditions listed on this webpage. These Terms and Conditions may be amended by Alpha Domus Ltd at any time.
PBT will deliver Monday to Friday throughout the year expect public holidays.
North Island please allow 1-3 days for delivery.
South Island allow 2-4 days for delivery.
Rural delivery - please add a day to standard shipping times.
We will undertake every endeavour to dispatch online orders no later than 4 business days after the day your order has been received by us, and you have received an order confirmation email. An actual delivery date cannot be guaranteed.
If you choose to have your wine left at a specific place using the shipping instructions when ordering online, the wine will not be insured once it is left by the courier.
Orders over 12 bottles will be delivered free of charge within New Zealand.
Delivery is $6.00 for all orders under 12 bottles.
Rural Delivery there is no extra charge.
We do not deliver to Great Barrier Island, Stewart Island and the Chatham Islands.
Australia including delivery and taxes $95 for 9 bottles, $109 for 12 bottles or 15 bottles.
If your delivery has been damaged in transit we will replace it for you.
Damaged goods must be reported and emailed to us within 48 hours of delivery.
When opening your delivery and the order has been fulfilled incorrectly, we will correct this. Please email us within 48 hours of delivery. email@example.com
If you receive faulty wine this must be reported and emailed to us as soon as you know and we will replace it.
No refunds shall be made once wine has been shipped, due to the logistical and risk issues of return shipping and responsibility for this.
All prices are listed in NZD and include GST of 15%.
Prices on our website, specials in our Cellar Door, retail outlets, and those available online may not necessarily be the same.
Alpha Domus reserves the right to amend prices without notice.
Alpha Domus will take all necessary steps to prevent unauthorised entry into the Alpha Domus database. We will not be liable for any loss to a customer where a third party has gained unauthorised access to customer information held by Alpha Domus.
The measures Alpha Domus uses to keep customers information secure are;
The encryption transfer of personal data placed on the website by the customer.
Once the customers personal data is received it will be stored on a secure server protected by firewall to try and prevent unauthorized access from the internet.
Alpha Domus will not be responsible for any loss, cost or expenses either directly or indirectly incurred by a customer or as a result of a customer using the website. The customer uses the website and the online forms at the customers risk.
I authorise Alpha Domus to automatically charge my credit card for my wine club shipments.
It is the members responsibility to maintain the correct delivery address details.
It is the members responsibility to notify us within 4 days of receiving your tracking number if your parcel has not been received. There will be no replacement sent if Alpha Domus is not notified of non delivery within this timeframe.
Your Merlin pack wines will from time to time have a change of vintage and varietal variation depending on availability, always with your best seasonal selection in mind.
The harvest picking occasion will go ahead in a different format if the weather is unsuitable.
No further discounts or promotions can be applied to the special Merlin member pricing.
Alpha Domus library wines and promotions do not attract the special Merlin member pricing.
Alpha Domus has the right to modify prices, discounts and benefits.
Members are able to cancel their Merlin subscription after 1 year, this can be completed under your online account.
It is illegal for Alpha Domus to sell liquor to anyone under the age of 18 and it is illegal to buy liquor from Alpha Domus if you are under the age of 18.
It is illegal if you falsify your details in order to buy wine if you are under the age of 18.
By purchasing any liquor from Alpha Domus you are warranting that you are over 18 and are not a minor, as defined by being under the age of 18.
Alpha Domus shall hold customer information in accordance with the privacy act and no customer information shall be disclosed to any third party without the permission of the customer.